I completely understand that your time is valuable, and take pride in sticking to a schedule. These policies allow other clients to utilize open appointment slots in a timely manner.
I will attempt to contact you 2 business days in advance to confirm your appointment. Initial sessions will last 60 minutes, and follow-up sessions will last 30 minutes. Please be on time.
Should it become necessary to cancel or reschedule a session, every attempt will be made to accommodate your rescheduling needs. Please provide a minimum notification of 24 business hours or 1 business day (excludes Saturday and Sunday) in advance of your originally scheduled appointment. You will be charged a cancellation/no-show fee if adequate notice is not provided. Any fees incurred must be paid in full before we can reschedule a session.
If you do not honor your commitment to our scheduled session and miss an appointment without notification, you will be responsible for the cancellation/no-show fee in addition to the full session fee.
Payment of the designated fee is due at time of purchase, and can be made securely with a Visa, MasterCard, Discover, or American Express credit card. After scheduling services, you will receive an email invoice with further payment instructions. All purchases are final, non-transferable, and non-refundable.
Coaching bundles can be paid for in full upfront, or with an installment plan in recurring payments. With the exception of Bump to Baby, all bundles are valid for 6 months from the date of our first bundle session, meaning all sessions must occur within that timeframe. Bump to Baby is valid for 10 months from the first bundle session. Refunds are not provided for any unused portion of a bundle.
Please note that Heather Goesch Nutrition does not accept insurance at the present time. Nutrition and wellness coaching may be reimbursable by a Health Reimbursement Account (HRA) or Health Savings Account (HSA). Check with your individual insurance company for further information.